All Items
Returns & Refund Policy
Every Kitsune Merchant item is made to order, just for you. Please read our policy carefully before purchasing.
Order Changes & Returns
Because each item is made to order, we do not accept returns or exchanges for a change of mind or a size or color selected incorrectly. Damaged, defective, misprinted, or incorrectly supplied items are handled separately below.
Please check your selections carefully before purchasing:
- Ordering the wrong size
- Ordering the wrong color
- Change of mind or buyer's remorse
Review the product description and any available measurements before ordering. For changes, cancellations, or duplicate orders, contact us immediately. We can request a change or cancellation before fulfillment begins, but availability depends on the order and facility and is not guaranteed. Once fulfillment has started, cancellation is generally no longer possible.
Damaged or Incorrect Items
If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us. We will review the issue with Printful and help arrange an appropriate resolution.
Contact us promptly after you discover an issue. Printful requires quality claims to be submitted within 30 days of delivery, so please allow time for us to review the details and submit your claim. Issues include:
- Misprinted or with a defective design
- Physically damaged during shipping
- Incorrect item (wrong product sent)
- Defective in materials or construction
For an approved quality claim, we will arrange a replacement at no extra cost or an appropriate refund. Please do not send anything back without contacting us first; photos are normally used to assess the problem.
For an order lost in transit, contact us promptly. Printful must receive the claim within 30 days of the estimated delivery date. See our shipping policy for missing or delivered-but-missing packages.
How to Contact Us
To help us resolve your issue quickly, please contact us with the following information:
Found in your confirmation email โ looks like #1001
For a quality issue, include clear photos of the affected item and packaging. For a missing package, send the tracking details instead.
A short explanation of the issue so we can pass it on to our production partner
Resolution Timeline
Send your order number, a description, and photos or tracking details as soon as you notice a problem. Please allow time for us to meet the claim deadline above.
Our team checks the details with Printful and may ask for more information. Review time depends on the issue.
We will explain the outcome of the review and confirm any approved replacement or refund.
A replacement needs production and shipping time, with tracking when available. If a customer refund is approved, we process it through our store and confirm it with you.
Still Need Help?
If you have any questions about your order or our policy, our team is ready to help.